Privacy Policy
Effective Date: 30/01/2023
At TGM Roofing, we place a high value on your trust and are committed to safeguarding the personal information you share with us. Protecting your privacy is not only a legal requirement under New Zealand’s Privacy Act 2020, but also a core part of how we operate as a business. This privacy policy is designed to give you a clear understanding of the types of information we collect, the reasons we collect it, and the ways in which we use and protect it.
When you engage with us – whether by visiting our website, requesting a quote, communicating with our team, or using our roofing services – you may provide personal details such as your name, contact information, property address, or payment details. We want you to feel confident that any information you provide will only be used for legitimate business purposes, such as delivering our services, meeting legal obligations, and improving your customer experience.
This policy also explains the measures we take to keep your information secure, including how we store it, who has access to it, and how long we retain it. In addition, it outlines your rights under the Privacy Act 2020, including your ability to access the information we hold about you, request corrections, and control how your data is used for marketing or communications.
Who We Are
The website and its content is owned by TGM Roofing Limited (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of www.tgmroofing.co.nz (“Website”). This Privacy Policy applies to all visitors, customers, and users of our website and services. If you would like to know more about who we are and what we do, you can visit the “About” page on this website – www.tgmroofing.co.nz.
Information We Collect
We collect personal information only when it is relevant to providing our services or improving your experience. “Collection” means recording and storing the details you provide directly to us, or information that is automatically logged when you interact with our website.
Contact details: When you request a quote, complete a form on our website, or communicate with us by phone, email, or social media, we collect your name, phone number, email address, and physical address. This information is recorded in our systems so we can respond to your enquiry, prepare documentation, and maintain accurate records of our interactions.
Property information: To prepare accurate assessments and quotes, we collect details about your property, including its location, roofing type, and specific requirements. These details are documented in our project files and used to tailor our services to your needs.
Payment information: If you proceed with our services, we collect billing and payment details such as bank account information, invoice references, or transaction records. This information is stored in accordance with financial record‑keeping requirements and is used solely to process transactions, issue receipts, and comply with tax obligations.
Website data: When you visit our website, certain technical information is automatically collected by our servers. This includes your IP address, browser type, operating system, and browsing behaviour such as the pages you view and the time spent on each page. This helps us understand how visitors use our site, improve functionality, and ensure a smooth user experience.
Customer feedback: If you provide reviews, testimonials, or survey responses, we collect the information you choose to share. This information is recorded and used to evaluate customer satisfaction, improve our services, and, with your consent, showcase testimonials on our website or marketing materials.
Why We Collect Your Information
We only collect personal information when it is reasonably necessary for our business operations and to provide you with the best possible service.
Service delivery: Your information allows us to provide roofing services tailored to your needs, including preparing accurate quotes and scheduling site visits.
Communication: Contact details ensure we can confirm appointments, send updates, issue invoices, and respond to questions.
Project management: Property and roofing details help us organise site visits, manage contracts, and coordinate with suppliers or subcontractors.
Legal compliance: Certain information is collected to meet obligations under New Zealand law, including tax records, health and safety documentation, and consumer protection requirements.
Customer experience: Feedback and website usage data help us identify areas for improvement and refine our services.
Marketing: Occasionally, we may use your information to send updates or promotional offers. You can opt out at any time.
How We Protect Your Information
We take the security of your personal information seriously and apply a range of measures to ensure it is handled responsibly.
Secure storage: All personal information is stored using safeguards designed to prevent unauthorised access, disclosure, or misuse.
Restricted access: Access is limited to authorised staff members who need the information to perform their duties.
Retention limits: We only keep personal information for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations. Once it is no longer required, we delete or anonymise it.
Protection against misuse: We actively monitor our systems to protect against unauthorised use, fraud, or malicious activity.
Commitment to privacy standards: We align our practices with the requirements of the Privacy Act 2020 and industry best practices, regularly reviewing our safeguards to ensure they remain effective.
Disclosure of Information
We believe in being transparent about when and why your personal information might be shared with others. “Disclosure” means that the information you provide may be passed on to another party, but only in specific circumstances where it is necessary, lawful, and consistent with the purposes outlined in this policy.
Service providers: We may disclose information to trusted providers who assist us in delivering services, such as IT support, payment processors, or subcontractors.
Regulatory and legal requirements: Information may be disclosed if required by law, for example to government agencies for tax compliance or in response to a lawful request.
Business operations: We may disclose information to suppliers or partners directly connected to your roofing project, such as providing your address for material delivery.
Customer consent: In some cases, we may ask for your explicit consent before disclosing information, such as publishing a testimonial or review.
Your Rights
As a customer of TGM Roofing, you have important rights regarding the personal information we collect and hold about you. These rights are protected under New Zealand’s Privacy Act 2020 and are designed to give you control over how your information is used.
Right of access: You can request a copy of the personal information we hold about you.
Right of correction: You can request corrections if your information is inaccurate, incomplete, or outdated.
Right to withdraw consent: You can opt out of marketing communications at any time.
Right to complain: You can raise concerns with us directly, and if not satisfied, lodge a complaint with the Office of the Privacy Commissioner.
Website and Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to tailor content to your preferences. You can disable cookies through your browser settings, although this may affect the functionality of certain features. Any data collected through cookies is used solely for analytics and service improvement.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our business practices, legal requirements, or customer feedback. Any updates will be published on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us directly. We will investigate your enquiry promptly and provide a written response outlining the outcome and any steps we will take to address your concerns.
Email: info@tgmroofing.co.nz
Phone: 022 072 8772