Privacy Policy
At TGM Roofing, we place a high value on your trust and are committed to safeguarding the personal information you share with us. Protecting your privacy is not only a legal requirement under New Zealand’s Privacy Act 2020, but also a core part of how we operate as a business. This privacy policy is designed to give you a clear understanding of the types of information we collect, the reasons we collect it, and the ways in which we use and protect it.
When you engage with us – whether by visiting our website, requesting a quote, communicating with our team, or using our roofing services – you may provide personal details such as your name, contact information, property address, or payment details. We want you to feel confident that any information you provide will only be used for legitimate business purposes, such as delivering our services, meeting legal obligations, and improving your customer experience.
This policy also explains the measures we take to keep your information secure, including how we store it, who has access to it, and how long we retain it. In addition, it outlines your rights under the Privacy Act 2020, including your ability to access the information we hold about you, request corrections, and control how your data is used for marketing or communications.
By reading this policy, you will understand not only what information we collect, but also the principles that guide us in handling it responsibly. Our goal is to be transparent, to respect your privacy at every stage of our interaction, and to ensure that your personal information is treated with care and integrity.
This policy is effective as of 30 January 2023
Last updated: 17 November 2025
Who We Are
The website and its content is owned by TGM Roofing Limited (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of www.tgmroofing.co.nz (“Website”). This Privacy Policy applies to all visitors, customers, and users of our Website and services. If you would like to know more about who we are and what we do, you can visit the About page on this Website – www.tgmroofing.co.nz/about/
Information We Collect
At TGM Roofing, we collect personal information only when it is relevant to providing our services or improving your experience. “Collection” means recording and storing the details you provide directly to us, or information that is automatically logged when you interact with our website. Below we explain the main types of information we collect and how each is handled.
Contact Details
When you request a quote, complete a form on our website, or communicate with us by phone, email, or social media, we collect your name, phone number, email address, and physical address. This information is recorded in our systems so we can respond to your enquiry, prepare documentation, and maintain accurate records of our interactions. It is stored securely and used only for communication and service delivery.
Property Information
To prepare accurate assessments and quotes, we collect details about your property, including its location, roofing type, and specific requirements. Collection may occur when you describe your property to us, when we visit your site, or when you submit information through our website. These details are documented in our project files and used to tailor our services to your needs. They are not used for unrelated purposes and are retained only for as long as necessary to complete your roofing project or meet legal obligations.
Payment Information
If you proceed with our services, we collect billing and payment details such as bank account information, invoice references, or transaction records. Collection occurs when you provide payment through our invoicing system or other secure channels. This information is stored in accordance with financial record‑keeping requirements and is used solely to process transactions, issue receipts, and comply with tax obligations. We do not retain payment details longer than legally required and we never share them with unrelated third parties.
Website Data
When you visit our website, certain technical information is automatically collected by our servers. This includes your IP address, browser type, operating system, and browsing behaviour such as the pages you view and the time spent on each page. Collection in this case means that your device sends standard data to our website, which is logged for analytics and troubleshooting. This helps us understand how visitors use our site, improve functionality, and ensure a smooth user experience. While this information is not personally identifying on its own, it may be combined with other data to better understand usage patterns.
Customer Feedback
If you provide reviews, testimonials, or survey responses, we collect the information you choose to share. Collection occurs when you submit feedback through our website, email, or third‑party platforms. This information is recorded and used to evaluate customer satisfaction, improve our services, and, with your consent, showcase testimonials on our website or marketing materials. Feedback is stored securely and is not altered or used beyond the purposes you intended when providing it.
Why We Collect Your Information
At TGM Roofing, we only collect personal information when it is reasonably necessary for our business operations and to provide you with the best possible service. Collection is not about gathering data for its own sake; it is about ensuring we can communicate effectively, deliver roofing services safely and efficiently, and meet our legal responsibilities. Below we explain the main reasons why your information may be collected and how it is used.
Service Delivery
We collect your information so that we can provide roofing services tailored to your needs. This includes preparing accurate quotes, scheduling site visits, and ensuring that the work carried out on your property is properly documented. Without this information, we would not be able to deliver our services in a professional and reliable manner.
Communication
Your contact details allow us to stay in touch with you throughout the process. We use them to confirm appointments, send updates about your project, issue invoices, and respond to any questions you may have. Collecting this information ensures that you are kept informed at every stage and that communication is clear and efficient.
Project Management
Details about your property and roofing requirements are collected to help us organise site visits, manage contracts, and coordinate with suppliers or subcontractors. This information is essential for planning and delivering projects safely, on time, and to the agreed standard.
Legal and Regulatory Compliance
We collect and retain certain information to meet obligations under New Zealand law. This includes tax records, health and safety documentation, and compliance with consumer protection requirements. Collecting this information ensures that our business operates lawfully and that your rights as a customer are protected.
Customer Experience and Improvement
Feedback, reviews, and website usage data are collected to help us understand how customers experience our services. This information allows us to identify areas for improvement, refine our processes, and ensure that future customers benefit from an even better service. Collection in this context is about learning from your experience to continually raise our standards.
Marketing and Promotions
From time to time, we may collect information to send you updates or promotional offers related to our services. This is always optional, and you can opt out at any time. Collecting this information allows us to keep you informed about new services or special offers that may be relevant to you, while respecting your preferences.
How We Protect Your Information
At TGM Roofing, we take the security of your personal information seriously and apply a range of measures to ensure it is handled responsibly. Protecting your data means not only storing it safely, but also limiting who can access it, how long it is kept, and how it is used. Our goal is to give you confidence that any information you share with us is treated with care and integrity.
Secure Storage
All personal information collected is stored using safeguards designed to prevent unauthorised access, disclosure, or misuse. This includes the use of secure servers, password protection, and industry‑standard encryption where appropriate. By storing information in controlled environments, we reduce the risk of accidental loss or exposure.
Restricted Access
Access to personal information is limited to authorised staff members who need it to perform their duties. For example, administrative staff may access contact details to issue invoices, while project managers may use property information to organise site visits. We ensure that staff are trained in privacy obligations and understand the importance of handling information carefully.
Retention Limits
We only keep personal information for as long as it is necessary to fulfil the purposes outlined in this policy or to meet legal obligations such as tax record‑keeping. Once information is no longer required, we either delete it securely or anonymise it so that it cannot be linked back to you. This ensures that data is not held indefinitely or used for purposes beyond its original intent.
Protection Against Misuse
We actively monitor our systems to protect against unauthorised use, fraud, or malicious activity. This includes maintaining up‑to‑date security software, applying patches to our website and email systems, and regularly reviewing our processes to identify potential risks. By taking these steps, we aim to prevent misuse before it occurs.
Commitment to Privacy Standards
We align our practices with the requirements of the New Zealand Privacy Act 2020 and industry best practices. This means that whenever we collect, store, or use personal information, we do so in a way that respects your rights and complies with legal standards. Our commitment is ongoing, and we regularly review our security measures to ensure they remain effective.
Disclosure of Information
At TGM Roofing, we believe in being transparent about when and why your personal information might be shared with others. “Disclosure” means that the information you have provided to us may be passed on to another party, but only in specific circumstances where it is necessary, lawful, and consistent with the purposes outlined in this policy. We never sell or trade your personal information to unrelated third parties, and any disclosure is carefully managed to protect your privacy.
Service Providers
In order to deliver our services effectively, we may disclose certain information to trusted service providers who support our business operations. This can include IT support companies who help maintain our website and email systems, payment processors who handle secure transactions, or subcontractors who are directly involved in completing your roofing project. These providers are only given the information they need to perform their role and are required to handle it in accordance with privacy standards.
Regulatory and Legal Requirements
There may be situations where we are legally required to disclose personal information. For example, we may need to share records with government agencies for tax compliance, health and safety reporting, or in response to a lawful request such as a court order. In these cases, disclosure is not optional, but we will only provide the information that is strictly necessary to meet our legal obligations.
Business Operations and Partnerships
Occasionally, we may disclose information to suppliers or partners who are directly connected to your roofing project. For instance, if specialist materials are ordered for your property, we may need to provide your address to ensure delivery. Any such disclosure is limited to what is necessary to complete the work and is not used for unrelated purposes.
Customer Consent
In some cases, we may ask for your explicit consent before disclosing information. For example, if you provide a testimonial or review that we would like to publish on our website or marketing materials, we will seek your permission before making it public. This ensures that you remain in control of how your information is shared.
Your Rights
As a customer of TGM Roofing, you have important rights regarding the personal information we collect and hold about you. These rights are protected under New Zealand’s Privacy Act 2020 and are designed to give you control over how your information is used. We take these rights seriously and are committed to responding promptly and transparently to any requests you make.
Right of Access
You have the right to request a copy of the personal information we hold about you. This means you can ask us to confirm whether we have collected your details, and if so, receive a record of what information is stored. Access requests allow you to understand how your data is being used and ensure that it is handled appropriately. We will provide this information within a reasonable timeframe and in a clear, accessible format.
Right of Correction
If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. For example, if your contact details change or if there is an error in our records, you can ask us to update them. We will take reasonable steps to ensure corrections are made promptly so that our records remain accurate and reliable.
Right to Withdraw Consent
You have the right to control how your information is used for communications such as marketing or promotional updates. If you no longer wish to receive these messages, you can withdraw your consent at any time. Once you opt out, we will stop using your information for that purpose, while still retaining the details necessary to deliver roofing services and meet legal obligations.
Right to Complain
If you are concerned about how your personal information has been handled, you have the right to raise a complaint with us directly. We will investigate your concerns and provide a written response outlining the outcome and any steps we will take to address the issue. If you are not satisfied with our response, you also have the right to lodge a complaint with the Office of the Privacy Commissioner, which oversees compliance with the Privacy Act 2020.
Website and Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to tailor content to your preferences. You can disable cookies through your browser settings, although this may affect the functionality of certain features. Any data collected through cookies is used solely for analytics and service improvement.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our business practices, legal requirements, or customer feedback. Any updates will be published on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us directly. We will investigate your enquiry promptly and provide a written response outlining the outcome and any steps we will take to address your concerns.